Turnover clean
A turnover clean, from check-out to guest-ready.
A clean to your checklist, a linen change and a restock, finished before the next guest arrives.
We start when your calendar says the guest has gone and finish before the next one arrives. The checklist is yours: we write it with you at the walk-through and keep it on the crew's phones.
Every turnover includes
Beds stripped, remade and photographed
Bathrooms scrubbed and restocked
Kitchen wiped, dishwasher run or emptied
Floors vacuumed and mopped
Trash out and a thermostat check
A walk-through and a photo report
The checklist, by room
Room by room, the way your guests see it.
This is our starting list. Your version drops what you don't want and adds what makes your listing yours.
Bedrooms
Linens off, bed remade with a fresh set
Pillows and throws set the way your notes say
Nightstands, lamps and headboard wiped
Under the bed and inside drawers checked
Closet and hangers checked
Bathrooms
Toilet, tub, shower and glass cleaned
Sink, counter and mirror wiped
Towels swapped for a fresh set
Soap, shampoo and paper restocked
Floor mopped and drain checked
Kitchen
Counters, sink and stovetop wiped
Fridge cleared of what guests left
Dishes done or dishwasher emptied
Coffee station reset
Floor mopped
Living and entry
Surfaces dusted and cushions straightened
Remotes wiped and set out
Floors vacuumed and mopped
Entry swept and the lock checked
Trash and recycling out
Beside the checklist
What is extra, and what we do not do.
Extras are quoted at the walk-through. The second list is where we send you elsewhere.
Extra, priced when you ask
Inside the oven or fridge
Interior windows and balcony doors
A second linen set for a long booking
A hot tub or grill reset
Laundry of guest items you ask us to keep
We do not do
Hoarding, mold or biohazard cleanup
Anything above a stable step stool
Pest treatment or removal of pest evidence
Moving heavy furniture
Opening or touching guest belongings
How it goes
What a turnover looks like on the day.
The sequence is the same at every property; the timing follows your check-out and check-in.
Step 1: The calendar shows the guest has gone
The crew board already has the property and the window.
Step 2: The crew arrives and lets itself in
With its own codes, and a text to you if the lock needs your help.
Step 3: Strip, then clean top to bottom
Linens go in the bag, then the clean runs from ceilings and surfaces to floors.
Step 4: Remake, restock and photograph
Beds are made from the fresh set, supplies counted to your par, and the rooms photographed from the door.
Step 5: Lock up and send the report
The last person checks the door, and the report goes to you with any flags.
What moves the number
Three things set the rate.
Plans are on the Plans page; this is what moves the price.
Size
Bedrooms and bathrooms are the biggest part. Each plan names the size it covers.
The window
A tight check-out to check-in gap needs two people, and the rate reflects that.
Condition
More than a normal stay is photographed and texted to you before we start the extra time.
Short answers
Questions about this job.
How long does a turnover take?
A one-bedroom with a normal stay is usually a couple of hours for one person. Larger units and tight windows get a second person. We confirm the time at the walk-through.
What if the guest left a mess?
We photograph it, text you before we start, and you decide: carry on, or approve extra time at the hourly rate on your plan.
Do I need to be there?
No. We let ourselves in with a code or lockbox you arrange, and the report is your proof that it was done.
Send the link and we will write your checklist.
We walk the property once, agree what is on the list and put your next check-out on the board.